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Here, you can find our FAQ and all of our tutorials to help you use the OVHcloud certification platform.
If, however, you encounter any difficulties, do not hesitate to contact us
at the following address: contact-partner-program@ovhcloud.com -
How do I train with OVHcloud?
As part of its Partner Program, OVHcloud creates and develops free training courses dedicated to partners (indirect channel).
The OVHcloud Partner Academy offers 3 levels of training: Discover, Associate and Master ; they are aimed at sales representatives, pre-sales representatives, support teams and solution architects.
They are organised into modules and courses by product, so that they cover the entire portfolio offered by OVHcloud: Cloud, Web and Telco.
You can access them via e-learning via the training portal and get certificates attesting to your skills.
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Who benefits from this training?
Access to OVHcloud Partner Academy training is free and personalized, depending on the partnership level within the Partner Program.
Our partners are invited to train their employees, particularly the sales teams, pre-sales teams, support and solution architects, without any restriction on the number of trained employees.
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What training is available?
Discover Level : accessible to Standard, Advanced and Strategic partners
The Discover level is aimed at all partners, and provides the foundation for working with OVHcloud. Courses are delivered in e-learning and are based on theoretical content.
The “Discover OVHcloud” and “Discover Support overview” modules are the introductions that will open access to the rest of the Sales/Presales and Support/Technical Account Manager respectively. They teach you the fundamental knowledge that then gives you all the keys to understand and appropriate solution-orientated modules.
Sales/Presales Profile
- Discover OVHcloud = 1 hour
- Discover IaaS products (3 modules) = 3 hours
- Discover Enterprise (5 modules) = 4 hours 40 mins
- Discover PaaS Public Cloud (1 module) = 3 hours 50 mins
Support/Technical Account Manager Profile
- Discover Support Overview = 15 mins
- Parcours Discover Support Cloud (3 modules) = 3 hours 40 mins
*The courses are enriched over time and will be made available on the training portal.
[Coming soon] Associate Level : accessible to Advanced & Strategic partners
The Associate level is for Advanced and Strategic Partners, and teaches you how to deploy OVHcloud solutions. The modules include theory and practice.[Coming soon] Master Level : accessible to Advanced & Strategic partners
The Master level is for Advanced and Strategic Partners, and helps you to deploy OVHcloud solutions. Modules mostly include practical cases. -
What training courses do I have access to?
Each employee enters a profile when they create their individual account.
Once you have validated this creation, you will have priority access to the e-learning modules available under the following profiles:The descriptions of these training sessions are available here: https://partner.ovhcloud.training/course/view.php?id=70
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How do I access the certification exam?
To access the certification exams, you must take the associated course(s). To do this, you must:
- Watch the online training video
- Download and view training materials
- Pass the positioning test at least once
The positioning test allows you to evaluate your level. If you get less than 8/10 on the Positioning Test, we recommend that you take the course again before taking the Certification exam.
When you are ready, you will then take a timed certification exam (allow about 1h30). You must have a success rate of 80% in order to get your certificate.
The trainer acknowledges your skills acquired during the training, and we recommend giving them visibility by sharing them on social networks via the training portal.
You have 4 attempts 3 weeks apart to pass your certification exam.
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Why do I no longer have access to certification?
To obtain a certification, you have the right to 4 attempts.
If an attempt fails, you must wait 3 weeks before retrying.
If the 4th attempt fails, you will need to wait 2 months before you can resume certification. -
How do I change my login password?To change your login password, click your name in the top right-hand corner, then select Preferences.
On the preferences page, you will find everything related to your user account on the left.
Click Change Password.
A new page appears: enter your current password, enter the new password, and confirm it.
Click Save changes to validate this change.
The Changes saved message validates the change. -
How to change my personal information: first name and email address?
To change your personal information, please click on your name in the top right-hand corner, then select Preferences.
On the preferences page, you will find everything related to your user account on the left.
Click Edit Profile.
A new page appears: you can change your first name, surname and email address in the first fields provided.
Click Update Profile to validate this change.
The Changes saved message validates the change. -
How do I change the time zone for the OVHcloud certification platform?
To change your login password, click your name in the top right-hand corner, then select Preferences.
On the preferences page, you will find everything related to your user account on the left.
Click Edit Profile.
If you scroll down the page, you will see the Time zone field. A dropdown menu will allow you to select the time zone you want.
Click Save changes to validate this change.
The Changes saved message validates the change. -
How do I change the interface language?
How do I change the interface language?
To change the interface language, there are 2 methods.
Method 1: on the home page, in the menu at the top of the page, you can change the language using the drop-down menu and select one of the languages offered.
Note: this change is called “temporary” because the interface will be reset to the default language the next time you log in to the certification platform.
Method 2: please click on your name in the top right-hand corner, then select Preferences.
On the preferences page, you will find everything related to your user account on the left.
Click Preferred Language.
A new page appears: select the desired language from the drop-down menu.
Click Save changes to validate this change.
The Changes saved message validates the change.
Note: this change is permanent, as you have just defined the new default language: the language you have just defined will be the interface language when you log in again. -