Courses description

Audience

This session is for support/trouble shooting teams. The number of profiles to be trained for each Partner depends on their specific areas of expertise. The partner ensures that a sufficient number of their teams are trained in order to relay to customers (at least one person per job).

Pre-requisites

There are no prerequisites for this training.

Training Objectives

• The purpose of this training is to introduce you to the different levels of support and benefits associated with your Partner Support. You will learn about the different ways to contact our support team and the best practices for opening a ticket.

Detailed program

• OVHcloud Support
• Partner Program Support
• How to contact OVHcloud Support
• How to open a ticket
• How to protect your account
• How to change a contact